{"id":45425,"date":"2026-03-08T17:42:20","date_gmt":"2026-03-08T16:42:20","guid":{"rendered":"https:\/\/www.la-jonx.ch\/faq\/"},"modified":"2026-03-08T17:42:23","modified_gmt":"2026-03-08T16:42:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.la-jonx.ch\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section dark\" id=\"section_23111156\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img decoding=\"async\" width=\"1573\" height=\"656\" src=\"https:\/\/www.la-jonx.ch\/wp-content\/uploads\/2026\/03\/la-jonx-faq.webp\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"text-2657003077\" class=\"text\">\n\t\t\n<p><span style=\"font-size: 100px\">FAQ<\/span><\/p>\n\t\t\n<style>\n#text-2657003077 {\n  font-size: 1rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_23111156 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(40, 40, 40);\n}\n<\/style>\n\t<\/section>\n\t\n<p>&nbsp;<\/p>\n\t<div id=\"text-1770865766\" class=\"text\">\n\t\t\n<h2>Wir beantworten Ihre Fragen!<\/h2>\n\t\t\n<style>\n#text-1770865766 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1275815257\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1275815257-label\" class=\"accordion-title plain\" href=\"#accordion-item-was-sind-die-bedingungen-f\u00fcr-r\u00fccksendungen?\" aria-expanded=\"false\" aria-controls=\"accordion-1275815257-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Was sind die Bedingungen f\u00fcr R\u00fccksendungen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1275815257-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1275815257-label\">\n\t\t\t\n<p>Es ist kein Problem, seine Meinung zu \u00e4ndern!\u26a1\u26a1.<\/p>\n<p>Wir bitten unsere Kunden jedoch, unge\u00f6ffnete und intakte Artikel zur\u00fcckzusenden und die Kosten f\u00fcr die R\u00fccksendung an unser Atelier an die Adresse La Jonx Suisse Sarl, Rue des Rois 17, 1204 Genf, zu \u00fcbernehmen. Wir sind eine kleine Organisation und k\u00f6nnen nicht alles \u00fcbernehmen. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2282973315\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2282973315-label\" class=\"accordion-title plain\" href=\"#accordion-item-mein-paket-ist-bei-der-lieferung-besch\u00e4digt,-was-kann-ich-tun?\" aria-expanded=\"false\" aria-controls=\"accordion-2282973315-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mein Paket ist bei der Lieferung besch\u00e4digt, was kann ich tun?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2282973315-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2282973315-label\">\n\t\t\t\n<p>Kontaktieren Sie uns umgehend mit Fotos des Pakets und des Produkts. Wir organisieren die R\u00fccksendung und schicken Ihnen ein neues Produkt auf unsere Kosten zur\u00fcck. Auf Ihrer Seite gibt es keinen Stress.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3173541695\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3173541695-label\" class=\"accordion-title plain\" href=\"#accordion-item-mein-paket-kommt-nicht-an-\/-ist-bei-der-post-verloren-gegangen\" aria-expanded=\"false\" aria-controls=\"accordion-3173541695-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mein Paket kommt nicht an \/ ist bei der Post verloren gegangen<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3173541695-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3173541695-label\">\n\t\t\t\n<p>Wenn Ihre Bestellung nicht innerhalb von 30 Tagen (Schweiz) oder 60 Tagen (international) geliefert wird, bieten wir Ihnen entweder eine volle R\u00fcckerstattung oder einen neuen Versand an &#8211; Sie haben die Wahl!<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-878427513\" class=\"accordion-item\">\n\t\t<a id=\"accordion-878427513-label\" class=\"accordion-title plain\" href=\"#accordion-item-ich-habe-mich-in-der-adresse-geirrt,-was-kann-ich-tun?\" aria-expanded=\"false\" aria-controls=\"accordion-878427513-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Ich habe mich in der Adresse geirrt, was kann ich tun?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-878427513-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-878427513-label\">\n\t\t\t\n<p>Aua, aua, aua! Wenn Sie es direkt bemerken, schreiben Sie uns eine E-Mail und versuchen Sie, uns anzurufen, damit wir die Bestellung aktualisieren k\u00f6nnen, damit sie sicher ankommt. <\/p>\n<p>Wenn das Paket leider bereits versendet wurde, m\u00fcssen Sie die Kosten f\u00fcr die R\u00fccksendung und den Postversand tragen (insgesamt CHF 14.- f\u00fcr den erneuten Versand).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2050104364\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2050104364-label\" class=\"accordion-title plain\" href=\"#accordion-item-sind-sie-in-der-schweiz-ans\u00e4ssig?\" aria-expanded=\"false\" aria-controls=\"accordion-2050104364-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Sind Sie in der Schweiz ans\u00e4ssig?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2050104364-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2050104364-label\">\n\t\t\t\n<div class=\"row\"  id=\"row-1695374538\">\n\n\t<div id=\"col-866324825\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Ja!<\/p>\n<p>Alle unsere Operationen werden in unserem kleinen Atelier im Herzen von Genf, Rue des Rois 17, 1204 Genf, durchgef\u00fchrt.<\/p>\n<p>Wir haben auch einen Showroom, in dem Sie Ihre Bestellung kostenlos abholen k\u00f6nnen. Bitte denken Sie daran, einen Termin zu vereinbaren!<\/p>\n<p>Morgan und Cl\u00e9mence<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1423263786\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><iframe loading=\"lazy\" style=\"border: 0; border-radius: 10px;\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2761.4217178943954!2d6.135669512309185!3d46.202065170975104!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x27844dab053c46a1%3A0xcf7281f1691d5c66!2sAtelier%20La%20Jonx!5e0!3m2!1sfr!2sch!4v1699386646607!5m2!1sfr!2sch\" width=\"100%\" height=\"350\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><br \/>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\n\t<section class=\"section\" id=\"section_827433710\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse align-center\"  id=\"row-1257917946\">\n\n\t<div id=\"col-54335857\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>Eine Frage, die hier nicht aufgef\u00fchrt ist?<\/h2>\n<p>Unsere Werkstatt antwortet Ihnen innerhalb von 24 Stunden.<\/p>\n<a href=\"mailto:atelier@la-jonx.ch\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Senden Sie eine E-Mail<\/span>\n\t<\/a>\n\n<a href=\"tel:+41225753180\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Sprechen Sie uns an<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-54335857 > .col-inner {\n  padding: 50px 0px 50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_827433710 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(208, 208, 208);\n}\n#section_827433710 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-45425","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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