{"id":45416,"date":"2026-03-08T17:42:13","date_gmt":"2026-03-08T16:42:13","guid":{"rendered":"https:\/\/www.la-jonx.ch\/faq\/"},"modified":"2026-03-08T17:42:16","modified_gmt":"2026-03-08T16:42:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.la-jonx.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section dark\" id=\"section_650483849\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img decoding=\"async\" width=\"1573\" height=\"656\" src=\"https:\/\/www.la-jonx.ch\/wp-content\/uploads\/2026\/03\/la-jonx-faq.webp\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"text-1317466591\" class=\"text\">\n\t\t\n<p><span style=\"font-size: 100px\">FAQ<\/span><\/p>\n\t\t\n<style>\n#text-1317466591 {\n  font-size: 1rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_650483849 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(40, 40, 40);\n}\n<\/style>\n\t<\/section>\n\t\n<p>&nbsp;<\/p>\n\t<div id=\"text-1452495122\" class=\"text\">\n\t\t\n<h2>We answer your questions!<\/h2>\n\t\t\n<style>\n#text-1452495122 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3685545996\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3685545996-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-conditions-for-returns?\" aria-expanded=\"false\" aria-controls=\"accordion-3685545996-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the conditions for returns?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3685545996-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3685545996-label\">\n\t\t\t\n<p>There&#8217;s nothing wrong with changing your mind!\u26a1<\/p>\n<p>On the other hand, we ask our customers to return unopened, undamaged items, and to cover the cost of returning them to our workshop at La Jonx Suisse Sarl, Rue des Rois 17, 1204 Geneva. We&#8217;re a small company and can&#8217;t take care of everything. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1820761348\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1820761348-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-parcel-is-damaged-on-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-1820761348-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if my parcel is damaged on delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1820761348-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1820761348-label\">\n\t\t\t\n<p>Contact us immediately with photos of the package and the product. We&#8217;ll organize the return and send you a new product at our expense. Zero stress for you.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4027883431\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4027883431-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-parcel-has-not-arrived-\/-has-been-lost-in-the-post\" aria-expanded=\"false\" aria-controls=\"accordion-4027883431-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>My parcel has not arrived \/ has been lost in the post<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4027883431-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4027883431-label\">\n\t\t\t\n<p>If your order is not delivered within 30 days (Switzerland) or 60 days (international), we offer you either a full refund or a new shipment &#8211; the choice is yours!<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2192402907\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2192402907-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-made-a-mistake-in-the-address,-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2192402907-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I made a mistake in the address, what should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2192402907-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2192402907-label\">\n\t\t\t\n<p>A\u00efe a\u00efe! If you notice this directly, send us an email and try to call us, so we can update the order to ensure it arrives safely.<\/p>\n<p>If, unfortunately, the parcel has already been dispatched, you will be charged for the return postage (CHF 14.- in total for re-shipment).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2560433012\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2560433012-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-you-located-in-switzerland?\" aria-expanded=\"false\" aria-controls=\"accordion-2560433012-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are you located in Switzerland?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2560433012-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2560433012-label\">\n\t\t\t\n<div class=\"row\"  id=\"row-732967608\">\n\n\t<div id=\"col-1354576060\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Yes!<\/p>\n<p>All our operations are carried out in our small workshop located in the heart of Geneva, at rue des Rois 17, 1204 Geneva.<\/p>\n<p>We also have a showroom boutique where you can pick up your order free of charge, so don&#8217;t forget to make an appointment!<\/p>\n<p>Morgan and Cl\u00e9mence<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1966899183\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><iframe loading=\"lazy\" style=\"border: 0; border-radius: 10px;\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2761.4217178943954!2d6.135669512309185!3d46.202065170975104!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x27844dab053c46a1%3A0xcf7281f1691d5c66!2sAtelier%20La%20Jonx!5e0!3m2!1sfr!2sch!4v1699386646607!5m2!1sfr!2sch\" width=\"100%\" height=\"350\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><br \/>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\n\t<section class=\"section\" id=\"section_656330557\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse align-center\"  id=\"row-761602649\">\n\n\t<div id=\"col-210333471\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>A question not included here?<\/h2>\n<p>Our workshop will get back to you within 24 hours.<\/p>\n<a href=\"mailto:atelier@la-jonx.ch\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Send us an email<\/span>\n\t<\/a>\n\n<a href=\"tel:+41225753180\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Contact us<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-210333471 > .col-inner {\n  padding: 50px 0px 50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_656330557 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(208, 208, 208);\n}\n#section_656330557 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-45416","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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