{"id":45422,"date":"2026-03-08T17:42:18","date_gmt":"2026-03-08T16:42:18","guid":{"rendered":"https:\/\/www.la-jonx.ch\/faq\/"},"modified":"2026-03-08T17:42:23","modified_gmt":"2026-03-08T16:42:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.la-jonx.ch\/it\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section dark\" id=\"section_150423148\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img decoding=\"async\" width=\"1573\" height=\"656\" src=\"https:\/\/www.la-jonx.ch\/wp-content\/uploads\/2026\/03\/la-jonx-faq.webp\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"text-3255265962\" class=\"text\">\n\t\t\n<p><span style=\"font-size: 100px\">FAQ<\/span><\/p>\n\t\t\n<style>\n#text-3255265962 {\n  font-size: 1rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_150423148 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(40, 40, 40);\n}\n<\/style>\n\t<\/section>\n\t\n<p>&nbsp;<\/p>\n\t<div id=\"text-3490986971\" class=\"text\">\n\t\t\n<h2>Risponderemo alle sue domande!<\/h2>\n\t\t\n<style>\n#text-3490986971 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-677626228\" class=\"accordion-item\">\n\t\t<a id=\"accordion-677626228-label\" class=\"accordion-title plain\" href=\"#accordion-item-quali-sono-le-condizioni-per-la-restituzione?\" aria-expanded=\"false\" aria-controls=\"accordion-677626228-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quali sono le condizioni per la restituzione?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-677626228-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-677626228-label\">\n\t\t\t\n<p>Non c&#8217;\u00e8 niente di male nel cambiare idea \u26a1<\/p>\n<p>Tuttavia, chiediamo ai nostri clienti di restituire gli articoli non aperti e non danneggiati e di coprire le spese di restituzione presso il nostro laboratorio di La Jonx Suisse Sarl, Rue des Rois 17, 1204 Ginevra. Siamo una piccola azienda e non possiamo occuparci di tutto. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2350346858\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2350346858-label\" class=\"accordion-title plain\" href=\"#accordion-item-il-mio-pacco-\u00e8-stato-danneggiato-alla-consegna.-cosa-devo-fare?\" aria-expanded=\"false\" aria-controls=\"accordion-2350346858-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Il mio pacco \u00e8 stato danneggiato alla consegna. Cosa devo fare?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2350346858-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2350346858-label\">\n\t\t\t\n<p>Ci contatti immediatamente con le foto del pacco e del prodotto. Organizzeremo la restituzione e le invieremo un nuovo prodotto a nostre spese. Zero stress per lei.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-889637618\" class=\"accordion-item\">\n\t\t<a id=\"accordion-889637618-label\" class=\"accordion-title plain\" href=\"#accordion-item-il-mio-pacco-non-\u00e8-arrivato-\/-\u00e8-stato-smarrito-nella-posta\" aria-expanded=\"false\" aria-controls=\"accordion-889637618-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Il mio pacco non \u00e8 arrivato \/ \u00e8 stato smarrito nella posta<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-889637618-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-889637618-label\">\n\t\t\t\n<p>Se il suo ordine non viene consegnato entro 30 giorni (Svizzera) o 60 giorni (internazionale), le offriremo un rimborso completo o una nuova spedizione &#8211; la scelta \u00e8 sua!<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-429459250\" class=\"accordion-item\">\n\t\t<a id=\"accordion-429459250-label\" class=\"accordion-title plain\" href=\"#accordion-item-ho-inserito-l&#039;indirizzo-sbagliato,-cosa-devo-fare?\" aria-expanded=\"false\" aria-controls=\"accordion-429459250-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Ho inserito l&#039;indirizzo sbagliato, cosa devo fare?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-429459250-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-429459250-label\">\n\t\t\t\n<p>Ahi! Se se ne accorge subito, ci invii un&#8217;e-mail e provi a chiamarci, in modo da poter aggiornare l&#8217;ordine affinch\u00e9 arrivi in modo sicuro. <\/p>\n<p>Se, sfortunatamente, il pacco \u00e8 gi\u00e0 stato spedito, dovr\u00e0 pagare le spese di restituzione e di spedizione (CHF 14.- in totale per la rispedizione).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-572250421\" class=\"accordion-item\">\n\t\t<a id=\"accordion-572250421-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-trova-in-svizzera?\" aria-expanded=\"false\" aria-controls=\"accordion-572250421-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Si trova in Svizzera?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-572250421-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-572250421-label\">\n\t\t\t\n<div class=\"row\"  id=\"row-428474566\">\n\n\t<div id=\"col-1065123349\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>S\u00ec!<\/p>\n<p>Tutte le nostre operazioni sono svolte nel nostro piccolo laboratorio situato nel cuore di Ginevra, in rue des Rois 17, 1204 Ginevra.<\/p>\n<p>Abbiamo anche uno showroom dove pu\u00f2 ritirare gratuitamente il suo ordine, quindi non dimentichi di fissare un appuntamento!<\/p>\n<p>Morgan e Cl\u00e9mence<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-357185261\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><iframe loading=\"lazy\" style=\"border: 0; border-radius: 10px;\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2761.4217178943954!2d6.135669512309185!3d46.202065170975104!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x27844dab053c46a1%3A0xcf7281f1691d5c66!2sAtelier%20La%20Jonx!5e0!3m2!1sfr!2sch!4v1699386646607!5m2!1sfr!2sch\" width=\"100%\" height=\"350\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><br \/>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\n\t<section class=\"section\" id=\"section_895428862\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse align-center\"  id=\"row-679061568\">\n\n\t<div id=\"col-1146967448\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>C&#8217;\u00e8 una domanda che non c&#8217;\u00e8?<\/h2>\n<p>Il nostro laboratorio le risponder\u00e0 entro 24 ore.<\/p>\n<a href=\"mailto:atelier@la-jonx.ch\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Invii un&#039;e-mail<\/span>\n\t<\/a>\n\n<a href=\"tel:+41225753180\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Ci contatti<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1146967448 > .col-inner {\n  padding: 50px 0px 50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_895428862 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(208, 208, 208);\n}\n#section_895428862 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-45422","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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